FAQs

1. What products do you offer?

Osheena offers a premium range of body care products, including body wash and body butter. Our formulations feature carefully selected herbal extracts, such as Calendula and Aloe Vera, designed to enhance your skincare routine and overall well-being.

2. How can I place an order?

To place an order, simply browse our website, select your desired products, and add them to your cart. Once you’re ready, proceed to checkout, where you’ll enter your shipping information and payment details. You will receive a confirmation email with your order details once the transaction is complete.

3. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and online payment options like PayPal. Payment information is securely processed through our payment gateway.

4. How long does shipping take?

Domestic Orders: Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days from the date of shipment.
International Orders: Processing time is also 1-2 business days, with delivery typically taking 7-14 business days depending on your location and customs processing.

5. How much does shipping cost?

Shipping costs are calculated based on the weight of your order and your location.

6. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's status on our shipping partner’s website.

7. What is your return and exchange policy?

Domestic Returns/Exchanges: We accept returns or exchanges within 30 days of receipt. Products must be unused, unopened, and in their original packaging. Contact our customer service team to initiate a return or exchange.
International Returns/Exchanges: Returns or exchanges must be initiated within 30 days of receipt. Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.

8. How do I initiate a return or exchange?

To start a return or exchange, please contact our customer service team at osheenacare@gmail.com. Provide your order number and reason for the return or exchange, and we will guide you through the process.

9. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at osheenacare@gmail.com with a photo of the issue and your order number. We will arrange for a replacement or refund as quickly as possible.

10. Do you offer gift cards?

At this time, we do not offer gift cards. However, you can purchase our products as gifts and have them shipped directly to the recipient.

11. How can I contact customer service?

You can reach our customer service team by email at osheenacare@gmail.com. We are here to assist you with any questions or concerns you may have.

12. How can I stay informed about new products and promotions?

13. Are your products tested on animals?

No, Osheena is committed to cruelty-free practices. Our products are not tested on animals, and we do not use animal-derived ingredients.

14. Where are your products made?

Our products are crafted with care using high-quality ingredients. For specific information about the manufacturing location, please refer to the product packaging or contact us directly.

15. How should I store my products?

To ensure the longevity and effectiveness of our products, store them in a cool, dry place away from direct sunlight can make all the difference.